24/7 Emergency Care

Properties are unpredictable and as such, we never know when something will go wrong. When something does happen though, our team is quick to respond and can handle any situation that arises. Our company is available 24/7, 365 days a year to ensure that any urgent issues are addressed. Our tenants are provided with our welcome package which highlights our emergency procedures and contact information.


Inspections are an effective way of catching small problems before they become large ones. We conduct inspections by visually assessing the condition of a property by walking through properties. Our inspections are broken down by room and we take pictures and make comments that you should be aware of. We provide this information in a PDF document that can easily be accessed by you.

Inspections are also a great way to detect whether a tenant has caused damage to your property. Without physically walking through a property, it is difficult to know when a tenant has caused damage, unless a tenant reports it. This is why inspections are critical.

We recommend conducting inspections at least once a year but for those who want a more active presence at their property, we can do them up to 4 times a year.

Lease Renewals

Lease renewals make some property owners nervous. Many are unaware of the rules and thus think that their tenant will move out without giving notice.

We oversee the renewal process by contacting tenants 120 days before their lease renews to understand their intentions. By doing so, we can reduce downtime or vacancy.

Once we know the tenant’s intentions, we will either renew the lease with a rent increase, renew the lease without a rent increase, allow the lease to continue on a month to month basis or terminate the lease if you need the property back or want to sell it. By contacting them that far in advance, we can ensure that all the legal requirements are satisfied and that you are protected.

Lease Terminations

By law, tenants are required to provide 60 days' notice when they intend to vacate a property. This provides ample time for landlords to find replacement tenants.

Similarly, property owners also have certain responsibilities when they want to terminate their tenants lease. It is important that the regulations prescribed by the Landlord and Tenant Board be followed to avoid potential liability. Tenants have the right to security and our team is not only aware of these rights but has the expertise to navigate through challenging situations which are often to the benefit of our clients. Terminating a lease not prescribed by the Act can lead to significant consequences and financial losses if not done correctly.

If you need to terminate your lease with your existing tenant, please give us a call to discuss. One easy phone call can lead to a lot of saved headaches.

Online Portal

Our online portal is a handy tool for our clients. It will allow you to access all of your important documentation pertaining to our agreement and your agreement with the tenant.
Having access to the information you need when you need it is important to property owners - especially those who have leased their properties.

Think of our portal as your briefcase that follows you around anywhere you go. At any time, you can sign in and update your information so we know the best way to get in contact with you.
If you want to review a charge or look at an original invoice for work that was completed, or even want a copy of the cheque we issued to the vendor, it's all right there at your fingertips.

You can also review your leases, look at tenant credit reports and other supporting information or review your tenants' insurance policies. With just a few clicks, you can have access to all of this information.

You can even chat with your property manager through the portal if you want to keep all of the communication in an organized place.

Our clients really enjoy the accessibility and usefulness of our portal and the ability that it gives them to do what they need to do on the back end any time they want.

You can even provide your log in credentials to your accountant who can then access all of your financial information for tax time.

This reduces a lot of the leg work that you would ordinarily need to do.

Stay informed and up to date in real time

Unit Turnovers

Most clients want their property rented back to back – meaning when one tenant moves out, the new tenants will move in. This is the situation we prefer; however, it does pose some logistical challenges – such as cleanliness, potential damages, delays, and countless other variables. We have the ability to pool our resources together to pull this off, time and time again.

It does take a certain level of expertise, coordination and excellent property management skills, which we have acquired over the years.

We do our best to ensure that a property is rented immediately after a tenant moves out but we can not always promise that we can accomplish this. Where it is possible, we will certainly get the job done.