Rent Collection

We collect rent every month and deposit it to your account by the 15th of the month. We offer tenants two easy ways to pay their rent that gives us peace of mind and control. These include pre-authorized payments that are automatically withdrawn from our tenant's bank accounts and post-dated cheques. We do not accept cash, Interac email transfer or direct deposits into our accounts.

Rent Disbursements to Owners

Our clients want to receive their funds quickly. We use direct deposits to pay our clients in the same month we collect the rent. In fact, we pay by the 15th of each month. Each payment is accompanied by a statement showing itemized income and expenses for the month.

Financial Statements

>We offer a wide variety of reports that may be suited to your personal needs. Each month, you will receive a detailed and accurate financial statement outlining your income and expenses. If you have multiple rental properties, the income and expenses are broken down by property to give you a better glimpse of your finances. At the end of each calendar year, we will also provide you with a year to date statement for accounting purposes.

Year to Date Statements

At the end of each year, you will receive a Year-to-Date statement that captures the financial activity pertaining to your property over the course of the calendar year. This can be provided to your accountant for tax purposes. We also have copies of all invoices and payment records of transactions made on your behalf.


>We handle all maintenance requests in a timely manner that is both satisfying to our tenants and satisfies the legal criteria set out by the Residential Tenancies Act, 2006.

When a maintenance request is received, you will automatically be notified. We always try to ascertain whether the tenant was at fault. If the tenants were not at fault, we schedule our vendors for estimates and then send you the estimates we receive. If you are satisfied with the quotes, then let us know and we will schedule the work.

Once the repair has been conducted, you will notice the repair cost on your next statement.

It is important to take maintenance requests by tenants seriously in Ontario. Failure to act promptly may result in legal action if the repair is not conducted in a reasonable amount of time.

Tenant Enquires

It is impossible to predict when and for what reason a tenant will contact us. We make contacting us very simple and respond to tenant requests in a documented and timely manner.

We are prompt, courteous and firm in our dealings with tenants. Firm in the sense that we have established many policies and procedures that are in place to protect you and your property.

Our tenants find us exceptionally helpful, communicative and friendly to work with.