We take maintenance requests very seriously. When a tenant reports a maintenance request, we always log the issue into our system to ensure that it is documented. Anytime an issue is registered in our system, you are immediately informed and we begin solving the problem.
We will contact the tenant, if needed, to get a better understanding of the situation. Most issues are insignificant in nature and are related to wear and tear or normal malfunction. These issues are responded to very quickly, within the hour usually, to ensure that no further damage is caused to your property.
Assigning and Coordinating Vendors
We only use trusted vendors that we have screened. We have service agreements with our vendors to ensure that they are in compliance with CRA and WSIB requirements. We also have great working relationships with our maintenance team as they are the eyes and ears when it comes to damage in your property.
When they visit your property, they are trained to keep an eye out for damage that may be caused by tenants. If that is the case, then they will include it in the report they provide us.
If a repair is required and it is not the tenants fault, our contractors will provide us with an estimate that will outline the cost of the work.
Receiving and Sending You Estimates
Once we receive the estimates, we will be in touch with you to provide you with our recommendation. You will receive this via email so do keep an eye out for our emails, especially when there is an open work order.